Salesforce

Validates expertise in advanced Salesforce administration, including complex configuration, automation, and extending Sales Cloud, Service Cloud, and Chatter applications. Designed for seasoned administrators who can solve specific business challenges using the full breadth of Salesforce features.

Validates expertise in managing and optimizing Agentforce, including building custom AI agents, configuring Prompt Builder, and leveraging Data Cloud to drive AI-powered automation within the Salesforce platform.

Validates the ability to understand business needs, capture requirements, and collaborate with stakeholders to develop Salesforce solutions that drive business improvements. Designed for professionals with at least 2 years of Business Analyst and Salesforce Platform experience.

Validates the skills and knowledge required to design, build, and implement custom applications using the declarative customization capabilities of the Salesforce Platform. Covers data modeling, business logic, process automation, user interface design, and app deployment.

Validates expertise in designing and implementing scalable Sales Cloud solutions that meet customer business requirements. Candidates demonstrate the ability to architect Sales Cloud solutions and contribute to long-term customer success.

Validates expertise in designing, implementing, and optimizing Salesforce Service Cloud solutions for contact centers. Demonstrates ability to translate business requirements into service solutions covering case management, knowledge management, and omni-channel strategies.