Salesforce · EX-Con-101
Validates expertise in designing, implementing, and optimizing digital experiences on the Salesforce Experience Cloud platform for customers, partners, and employees. Covers Experience Cloud configuration, sharing and visibility, branding, user authentication, and administration.
Practice Questions
600
≈ 10 practice exams
Duration
105 minutes
Passing Score
65%
Difficulty
ProfessionalLast Updated
Jun 2026
Use this EX-Con-101 practice exam to prepare for Salesforce Certified Experience Cloud Consultant (EX-Con-101) with realistic questions, detailed explanations, and focused study modes. The practice bank includes 600 questions for Salesforce EX-Con-101, so you can review the exam steadily instead of relying on one long cram session.
As you practice, pay extra attention to recurring topics such as Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding, Personalization, and Content, Templates and Themes, and User Creation and Authentication. Start with short sessions to identify weak areas, then move into timed quizzes once your accuracy is consistent.
The explanations are especially useful when you want to connect exam wording to the responsibilities and scenarios described in the official certification guidance. Use the free preview first, then unlock the full question bank when you are ready to build a complete study routine.
The Salesforce Certified Experience Cloud Consultant credential validates the skills required to design, configure, build, and implement digital experiences on the Salesforce Experience Cloud platform — formerly known as Community Cloud. This certification covers the full spectrum of Experience Cloud capabilities, from selecting the appropriate site template and configuring branding through Experience Builder, to managing external user licenses, sharing models, and security configurations such as CSP headers and Lightning Locker. Candidates are tested on their ability to architect solutions that serve customers, partners, and employees across a variety of experience types including portals, forums, help centers, and storefronts.
The exam emphasizes declarative customization and consultative problem-solving. Key technical areas include configuring sharing sets, sharing rules, and super user access for external users; integrating Salesforce CMS content and Knowledge articles; managing self-registration and SSO/just-in-time provisioning workflows; and optimizing site performance using Content Delivery Networks (CDN) and Account Role Optimization (ARO). The credential is maintained under Salesforce's Consultant credential tier, reflecting an expectation of real-world implementation experience rather than purely theoretical knowledge.
This certification is designed for professionals who implement and configure Experience Cloud solutions on behalf of clients or their organization. The primary audience includes Salesforce consultants, implementation specialists, and solution architects who have hands-on experience building portals, communities, or digital experience sites. Business analysts, UX designers working within the Salesforce ecosystem, and experienced Salesforce Administrators who have expanded into Experience Cloud projects will also benefit from this credential.
The certification is particularly relevant for those who work on partner relationship management (PRM) portals, customer self-service sites, or employee experience hubs. Candidates are expected to have navigated multiple Experience Cloud implementations across different use cases, as the exam tests scenario-based decision-making that requires practical exposure to real-world configurations.
Candidates must hold the Salesforce Certified Administrator credential before sitting for the Experience Cloud Consultant exam — this is a mandatory, formal prerequisite enforced at registration. Beyond the Administrator cert, Salesforce recommends at least six months of hands-on experience administering, developing, or implementing Experience Cloud sites.
Candidates should be comfortable with core Salesforce data and security models (profiles, permission sets, roles, sharing rules) before studying Experience Cloud-specific content, as these concepts underpin the external user sharing and visibility topics that carry the heaviest exam weight. Familiarity with Experience Builder, Workspaces, digital experience templates, and basic Salesforce CMS concepts is strongly recommended prior to taking the exam.
The Salesforce Certified Experience Cloud Consultant exam consists of 60 scored multiple-choice and multiple-select questions, with a time limit of 105 minutes. The passing score is 65%. The exam fee is $200 USD, with a $100 USD retake fee. The exam is delivered in a proctored format, either at an authorized Pearson VUE testing center or via online remote proctoring. No reference materials — printed or digital — are permitted during the exam.
Question types are primarily scenario-based, requiring candidates to evaluate a business requirement and select the most appropriate Experience Cloud feature or configuration approach. There are no unscored survey questions disclosed for this exam. Salesforce periodically updates the exam guide and topic weightings, so candidates should always verify the current version of the exam guide on the official Salesforce Help portal before registering.
The Experience Cloud Consultant certification positions professionals for specialized roles including Experience Cloud Consultant, Digital Experience Specialist, Salesforce Portal Developer, and Partner Relationship Management (PRM) Consultant. These roles command salaries ranging from approximately $95,000 to $125,000 annually for mid-level consultants in the United States, with senior consultants and architects earning $130,000 to $150,000 or more. Independent contractors with this credential and complementary certifications can command contract rates equivalent to $150,000–$190,000+ annually.
Experience Cloud expertise is in sustained demand because virtually every organization using Salesforce that needs to extend its platform to external users — customers, partners, or dealers — requires someone who understands how to build and secure those experiences. This credential differentiates consultants from generalist Salesforce Administrators and opens pathways into digital experience strategy and architecture roles. It pairs well with the Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and Salesforce Certified Marketing Cloud credentials for consultants looking to broaden their digital engagement portfolio.
5 sample questions with answers and explanations. The full bank has 600 questions, enough for 10 full-length practice exams.
Preview — answers shown1. Meridian Connect wants to drive engagement in their Experience Cloud community by rewarding members who contribute quality content. The community manager wants members to earn visual awards for reaching contribution milestones and to be placed into ranked tiers based on accumulated participation points. Which two native Experience Cloud gamification features should the administrator configure? (Select two!)
Multiple correct answersExplanation
Recognition Badges are a native Experience Cloud gamification feature that allows community members to earn visual awards for specific contribution actions and milestone activities. Administrators can configure custom badges or use pre-built ones, and Missions can automate badge assignment based on defined community actions such as posting a first question or receiving an accepted answer. Reputation Levels are the second native gamification capability, placing community members into ranked tiers based on points accumulated through participation activities such as posting, commenting, answering questions, and helping other members. The default configuration provides a 10-tier progression that administrators can customize with branded labels and point thresholds. The Einstein Adoption Dashboard is a separate analytics tool used to measure gamification outcomes and community health metrics — it is not itself a built-in gamification feature that awards badges or accumulates points. Marketing Cloud email journeys for tier advancement require separate platform configuration and are not a built-in Experience Cloud gamification capability. Automatic content quality filtering is part of the moderation framework, which is a distinct feature set from gamification.
2. Fabrikam Technology has finished building a new Experience Cloud Customer Community for their product users. The site has been fully configured in Experience Builder, but external users report they cannot access the community at all. The Guest User profile has been verified and is correctly configured. What is the most likely cause, and what action should the administrator take? (Select one!)
Explanation
New Experience Cloud sites are created in Preview status by default, making them inaccessible to external users. The administrator must activate the site through the All Sites section in Setup. Only after activation does the site become publicly reachable via its configured URL. The domain format change from force.com to my.site.com was enforced during the Enhanced Domains rollout but is a one-time configuration requirement completed at org level, not a barrier for a newly built site. CSP Trusted Sites control which external domains may load scripts and styles into the site, not whether the site itself is accessible to external users. A custom login page is optional; Experience Cloud provides a functional default login page that allows external users to authenticate without any additional customization.
3. Northern Trail Outfitters has deployed an Experience Cloud Customer Community Plus portal for business customers managing service requests. Key account managers at each customer company need to view and update all cases submitted by any user at their same account, not just their own records. The standard sharing model only provides each member access to their own records. Which solution should the administrator configure to meet this requirement? (Select one!)
Explanation
Super User Access is the native Experience Cloud feature designed precisely for this scenario. When enabled for a community profile, super users gain the ability to view, edit, and take ownership of records belonging to all other community members at the same account — extending visibility across the entire account rather than limiting access to only their own records. Sharing Sets control access based on whether the user's own Account or Contact matches a lookup field on the record — they do not extend visibility to records owned by other users at the same account. The Customer Community Plus role hierarchy allows role superiors to view subordinate records, but Super User Access is specifically designed for same-account cross-user visibility without requiring a complete role hierarchy redesign for each account. Apex Managed Sharing introduces custom development complexity that is unnecessary when a declarative solution exists.
4. Universal Containers has an existing Experience Cloud customer community accessible at universalcontainers.force.com/customers. Their production org is now subject to Enhanced Domains enforcement completed in Winter '24. What is the correct standardized URL format for the community after Enhanced Domains is fully applied? (Select one!)
Explanation
Enhanced Domains enforces the standardized URL pattern of [MyDomainName].my.site.com/[SitePath] for all Experience Cloud sites, replacing the legacy ExperienceCloudSiteSubdomainName.force.com hostname format. For Universal Containers, this transforms the site address from universalcontainers.force.com/customers to universalcontainers.my.site.com/customers. The .lightning.force.com subdomain routes users to the internal Salesforce Lightning Experience UI and is unrelated to Experience Cloud site hosting. The experience.salesforce.com format does not exist in Salesforce's domain standards. The subdomain-first format customers.universalcontainers.my.salesforce.com is not a valid Experience Cloud URL structure. Salesforce did provide automatic hostname redirections from the old .force.com URLs to the new .my.site.com format following Enhanced Domains deployment, giving administrators time to update hardcoded references; however, those production org redirections were permanently retired with the Spring '26 release, making proactive URL updates in integrations, documentation, and partner communications essential.
5. Universal Telco has implemented a Partner Community and wants to eliminate channel conflict by allowing partners to formally claim opportunities before investing resources in pursuing them. Sales managers must approve or reject each claim before the partner proceeds. Which PRM feature should Universal Telco configure to address this requirement? (Select one!)
Explanation
Deal Registration is the PRM feature designed specifically to prevent channel conflict by giving partners a mechanism to formally claim ownership of an opportunity before investing sales resources. Once submitted, the deal registration record follows a defined approval workflow where sales managers validate the opportunity and approve or reject the claim. This protects partners from competing against each other or against the direct sales team on the same account. Lead Distribution routes inbound marketing leads to partners but does not address partner-initiated opportunity claims. Market Development Funds manages co-marketing budgets and reimbursements, not opportunity ownership. Partner Scorecard is a reporting and performance visibility tool, not a deal-claiming mechanism.
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