Salesforce · EX-Con-101
Salesforce Certified Experience Cloud Consultant (EX-Con-101) Practice Test
Validates expertise in designing, implementing, and optimizing digital experiences on the Salesforce Experience Cloud platform for customers, partners, and employees. Covers Experience Cloud configuration, sharing and visibility, branding, user authentication, and administration.
Exam Details
Questions
600
Duration
105 minutes
Passing Score
65%
Difficulty
ProfessionalLast Updated
Jun 2026
Topics Covered
Experience Cloud BasicsSharing, Visibility, and LicensingBranding, Personalization, and ContentTemplates and ThemesUser Creation and AuthenticationAdoption and AnalyticsAdministration, Setup, and ConfigurationCustomization Considerations and Limitations
Salesforce Certified Experience Cloud Consultant (EX-Con-101) Practice Exam Preparation
Use this EX-Con-101 practice exam to prepare for Salesforce Certified Experience Cloud Consultant (EX-Con-101) with realistic questions, detailed explanations, and focused study modes. The practice bank includes 600 questions for Salesforce EX-Con-101, so you can review the exam steadily instead of relying on one long cram session.
As you practice, pay extra attention to recurring topics such as Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding, Personalization, and Content, Templates and Themes, and User Creation and Authentication. Start with short sessions to identify weak areas, then move into timed quizzes once your accuracy is consistent.
The explanations are especially useful when you want to connect exam wording to the responsibilities and scenarios described in the official certification guidance. Use the free preview first, then unlock the full question bank when you are ready to build a complete study routine.
Exam Domain Breakdown
Administration, Setup, and Configuration25%
Sharing, Visibility, and Licensing17%
Branding, Personalization, and Content15%
User Creation and Authentication13%
Templates and Themes10%
Experience Cloud Basics8%
Customization Considerations and Limitations7%
Adoption and Analytics5%
Exam Overview
The Salesforce Certified Experience Cloud Consultant credential validates the skills required to design, configure, build, and implement digital experiences on the Salesforce Experience Cloud platform — formerly known as Community Cloud. This certification covers the full spectrum of Experience Cloud capabilities, from selecting the appropriate site template and configuring branding through Experience Builder, to managing external user licenses, sharing models, and security configurations such as CSP headers and Lightning Locker. Candidates are tested on their ability to architect solutions that serve customers, partners, and employees across a variety of experience types including portals, forums, help centers, and storefronts.
The exam emphasizes declarative customization and consultative problem-solving. Key technical areas include configuring sharing sets, sharing rules, and super user access for external users; integrating Salesforce CMS content and Knowledge articles; managing self-registration and SSO/just-in-time provisioning workflows; and optimizing site performance using Content Delivery Networks (CDN) and Account Role Optimization (ARO). The credential is maintained under Salesforce's Consultant credential tier, reflecting an expectation of real-world implementation experience rather than purely theoretical knowledge.
Who Should Take This Exam
This certification is designed for professionals who implement and configure Experience Cloud solutions on behalf of clients or their organization. The primary audience includes Salesforce consultants, implementation specialists, and solution architects who have hands-on experience building portals, communities, or digital experience sites. Business analysts, UX designers working within the Salesforce ecosystem, and experienced Salesforce Administrators who have expanded into Experience Cloud projects will also benefit from this credential.
The certification is particularly relevant for those who work on partner relationship management (PRM) portals, customer self-service sites, or employee experience hubs. Candidates are expected to have navigated multiple Experience Cloud implementations across different use cases, as the exam tests scenario-based decision-making that requires practical exposure to real-world configurations.
Prerequisites
Candidates must hold the Salesforce Certified Administrator credential before sitting for the Experience Cloud Consultant exam — this is a mandatory, formal prerequisite enforced at registration. Beyond the Administrator cert, Salesforce recommends at least six months of hands-on experience administering, developing, or implementing Experience Cloud sites.
Candidates should be comfortable with core Salesforce data and security models (profiles, permission sets, roles, sharing rules) before studying Experience Cloud-specific content, as these concepts underpin the external user sharing and visibility topics that carry the heaviest exam weight. Familiarity with Experience Builder, Workspaces, digital experience templates, and basic Salesforce CMS concepts is strongly recommended prior to taking the exam.
Exam Format
The Salesforce Certified Experience Cloud Consultant exam consists of 60 scored multiple-choice and multiple-select questions, with a time limit of 105 minutes. The passing score is 65%. The exam fee is $200 USD, with a $100 USD retake fee. The exam is delivered in a proctored format, either at an authorized Pearson VUE testing center or via online remote proctoring. No reference materials — printed or digital — are permitted during the exam.
Question types are primarily scenario-based, requiring candidates to evaluate a business requirement and select the most appropriate Experience Cloud feature or configuration approach. There are no unscored survey questions disclosed for this exam. Salesforce periodically updates the exam guide and topic weightings, so candidates should always verify the current version of the exam guide on the official Salesforce Help portal before registering.
Skills Measured
- 1.Administration, Setup, and Configuration (25%): Configuring Experience Cloud sites using Workspaces and Experience Builder, managing guest user profiles and security settings including CSP Trusted Sites and clickjack protection, enabling features at the site and org level, and applying appropriate security posture for publicly accessible pages.
- 2.Sharing, Visibility, and Licensing (17%): Applying sharing sets, sharing rules, manual sharing, and super user access for external users; differentiating between Customer Community, Customer Community Plus, Partner Community, and Channel Account license types and their associated feature access; configuring object and record visibility for authenticated and guest users.
- 3.Branding, Personalization, and Content (15%): Customizing sites using Experience Builder themes and branding properties, configuring Salesforce CMS for content management, personalizing pages using audiences and page variations, and setting up Salesforce Knowledge for self-service search and article surfacing.
- 4.User Creation and Authentication (13%): Configuring contact-based external user creation, enabling self-registration flows, implementing SSO using SAML and OAuth, setting up just-in-time (JIT) user provisioning, and managing login and registration pages.
- 5.Templates and Themes (10%): Selecting the correct Experience Cloud template (Build Your Own LWR, Customer Account Portal, Partner Central, Help Center, Microsites) for a given use case, and understanding the capabilities and limitations of each template including component availability and page types.
- 6.Experience Cloud Basics (8%): Identifying the common use cases and personas for Experience Cloud sites, understanding the purpose of Experience Workspace features (Moderation, Reputation, Topics, Recommendations), and differentiating Experience Cloud from other Salesforce digital channels.
- 7.Customization Considerations and Limitations (7%): Identifying scalability concerns such as Account Role Optimization (ARO) for large partner hierarchies, using CDN to improve site performance, understanding platform governor limits that apply to Experience Cloud, and recognizing when to escalate to custom development.
- 8.Adoption and Analytics (5%): Configuring site moderation rules and criteria, enabling gamification through reputation levels and points, setting up Experience Cloud reports and dashboards, and using the Analytics tab within Workspaces to monitor site engagement metrics.
Study Tips
- Complete Salesforce's official 'Prepare for Your Salesforce Experience Cloud Consultant Certification' Trailmix on Trailhead — it is curated by Salesforce and maps directly to exam objectives. Work through every hands-on challenge rather than just reading the modules.
- Master the sharing and visibility model for external users before anything else, as this domain (17% weight) is widely reported as the most complex. Build a reference matrix in a scratch org comparing what sharing sets, sharing rules, super user access, and manual sharing each enable, and under which license types.
- Study the differences between all Experience Cloud license types (Customer Community, Customer Community Plus, Partner Community, Channel Account) and document which objects, features, and sharing mechanisms are available with each — license questions appear frequently and require precise knowledge.
- Read the official Salesforce Certified Experience Cloud Consultant Exam Guide on Salesforce Help (help.salesforce.com, article id=005298944) from start to finish. Review the domain weightings and ensure your study time is proportional — Administration (25%) and Sharing (17%) together account for nearly half the exam.
- Practice with a Developer Edition or Trailhead Playground by building at least two different Experience Cloud sites using different templates (e.g., a Help Center and a Partner Central site). Navigating the actual UI and configuring real settings is essential since many questions test knowledge of where specific settings are located.
- Use the Trailblazer Community to find Experience Cloud Consultant study groups. The community forum contains discussions of tricky exam scenarios, clarifications on guest user security, and recent exam feedback that can highlight areas receiving increased question coverage.
- Review Salesforce release notes for any Experience Cloud updates in the two most recent releases before your exam date. Salesforce updates exams to reflect new product capabilities, and questions about recently released features such as LWR template enhancements or CMS improvements may appear.
Career Benefits
The Experience Cloud Consultant certification positions professionals for specialized roles including Experience Cloud Consultant, Digital Experience Specialist, Salesforce Portal Developer, and Partner Relationship Management (PRM) Consultant. These roles command salaries ranging from approximately $95,000 to $125,000 annually for mid-level consultants in the United States, with senior consultants and architects earning $130,000 to $150,000 or more. Independent contractors with this credential and complementary certifications can command contract rates equivalent to $150,000–$190,000+ annually.
Experience Cloud expertise is in sustained demand because virtually every organization using Salesforce that needs to extend its platform to external users — customers, partners, or dealers — requires someone who understands how to build and secure those experiences. This credential differentiates consultants from generalist Salesforce Administrators and opens pathways into digital experience strategy and architecture roles. It pairs well with the Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and Salesforce Certified Marketing Cloud credentials for consultants looking to broaden their digital engagement portfolio.
Sample Questions
5 sample questions with answers and explanations. Start a practice session to test yourself across all 600 questions.
Preview — answers shown1. Contoso Financial has deployed a Customer Community where external users can create and own support Cases. Internal Salesforce employees in the support team need read access to Cases owned by community members to provide assistance. Which feature should the administrator configure to grant internal users this access? (Select one!)
AAdd the internal support users to the Customer Community portal role hierarchy at the Account Executive level
BChange the Case Org-Wide Default to Public Read Only so all internal users can view Cases regardless of ownership
CConfigure a Share Group for the Customer Community site and add the internal support users to grant them access to community-owned records
DCreate a Sharing Set that includes internal users and maps them to Cases via the Contact lookup field
Explanation
Share Groups are specifically designed to grant internal Salesforce users access to records owned by Experience Cloud community (external) users. A Share Group is associated with the Experience Cloud site and includes internal users or groups, enabling the internal team to view or edit records created by external community members. Sharing Sets work in the opposite direction — they grant external community users access to records they would not otherwise see based on Account or Contact relationship matches. Changing the Case Org-Wide Default to Public Read Only would expose all Cases to all internal users organization-wide, violating least-privilege access principles and potentially surfacing unrelated internal Cases. Internal users cannot be added to portal role hierarchies, which are reserved exclusively for external community users and organized around the partner or customer account structure.
2. Apex Consumer Goods wants to allow new customers to create their own portal accounts without requiring an administrator to manually enable each user. A Salesforce administrator needs to enable and configure self-registration for the Experience Cloud site. Which configuration path is correct? (Select one!)
ASetup → All Sites → [Site Name] → Workspaces → Administration → Login & Registration
BSetup → Permission Sets → Customer Community User → Edit → Enable Self-Registration
CSetup → Digital Experiences → Settings → Community Self-Registration → Toggle Enable
DExperience Builder → Settings → General → Enable Public Access for Self-Registration
Explanation
Self-registration for an Experience Cloud site is configured through the site's Administration workspace. The correct path is Setup, then All Sites, then selecting the site name, then Workspaces, then Administration, then the Login & Registration tab. Within this section, administrators can enable self-registration, specify the default profile and account for newly self-registered users, and configure email verification requirements. Experience Builder Settings control the site's visual design and general access model including guest user enablement, but not self-registration logic. Permission Sets on the Customer Community User profile control what a user can do after registration, not whether self-registration is permitted. There is no top-level self-registration setting under Digital Experiences Settings; the configuration is scoped to individual sites.
3. Ursa Major Solar wants to allow new customers to self-register on their Experience Cloud customer portal. An administrator needs to enable and configure self-registration for the site. Which location contains the correct configuration settings? (Select one!)
ASetup → Communities Settings → User Management Settings → Self-Registration
BExperience Builder → Settings → General → Allow Self-Registration
CExperience Workspace → Moderation → Self-Registration Policies
DSetup → All Sites → [Site Name] → Workspaces → Administration → Login & Registration
Explanation
Self-registration for an Experience Cloud site is configured under Setup → All Sites → [Site Name] → Workspaces → Administration → Login & Registration. This section contains settings for login methods, self-registration enablement, and email verification requirements for new portal users. Experience Builder General settings manage the overall visual and structural configuration of the site but do not include self-registration controls. Communities Settings in Setup covers global Experience Cloud settings and is not where site-specific self-registration is configured. Experience Workspace Moderation handles content and post moderation policies and is unrelated to user registration settings.
4. Litware Inc. provisions a brand-new Salesforce org in the Winter '23 release cycle and immediately creates an Experience Cloud site using the Customer Service template. A developer begins building custom Lightning Web Components for the site and asks the security architect which JavaScript security framework is active by default for these components. Which statement accurately describes the default security framework behavior for this scenario? (Select one!)
ALightning Web Security is the default security framework for Lightning Web Components and Aura components in Salesforce orgs provisioned from Winter '23 onward
BLightning Locker remains the default JavaScript security framework for all Experience Cloud sites regardless of when the Salesforce org was provisioned
CContent Security Policy Stricter Mode supersedes both Lightning Locker and Lightning Web Security in Winter '23 orgs, handling all JavaScript namespace isolation
DLightning Web Security applies only to Aura components in Winter '23 orgs, while Lightning Locker remains the default framework for Lightning Web Components
Explanation
Lightning Web Security (LWS) became the default JavaScript security framework for both Lightning Web Components and Aura components in Salesforce orgs provisioned from Winter '23 onward. LWS uses a different sandboxing approach than its predecessor Lightning Locker: instead of relying on SecureEval() to wrap and intercept JavaScript execution, LWS leverages the browser's native ECMAScript module system to enforce namespace isolation between components. For orgs created before Winter '23, Lightning Locker may still be the default unless LWS has been explicitly enabled through org settings. Content Security Policy operates at an entirely different layer — it is a W3C browser standard that controls which external content sources and scripts are permitted to load on a page, addressing cross-site scripting vectors rather than providing JavaScript namespace sandboxing between components. LWS applies to both LWC and Aura components in compatible orgs, not exclusively to Aura as the incorrect option suggests.
5. Orion Financial is launching a public-facing help center using Experience Cloud. Visitors must be able to browse published Knowledge articles and read company announcements without creating an account or logging in. An administrator is configuring the site to support this anonymous access requirement. Which two steps are required to allow unauthenticated visitors to view this content? (Select two!)
Multiple correct answersAEnable Public Access in Experience Builder under the General settings for the site
BGrant the Guest User profile read access to the Knowledge object and relevant fields
CPurchase a dedicated Guest User license for each projected anonymous visitor session
DCreate a criteria-based sharing rule on the Knowledge object targeting the Guest User profile
ETransition the site status from Preview to Active so the site is reachable via its public URL
Explanation
Enabling Public Access through the General settings panel in Experience Builder activates the automatically created Guest User profile and permits unauthenticated visitors to browse the site without logging in — this checkbox is the primary toggle for public anonymous access. Once public access is enabled, the Guest User profile must be explicitly configured with object-level read permissions and field-level security on the Knowledge object and any other objects whose content should be visible to anonymous visitors. Without these profile permissions, the Guest User profile cannot view any records regardless of the public access setting being enabled. Guest licenses are not purchased per visitor — the Guest User is a single shared system profile with a free license tier that covers all anonymous visitors collectively. Sharing rules cannot be applied to the Guest User because the guest license type does not participate in the role-based or criteria-based sharing rule framework available to standard or community users. Transitioning the site to Active is a prerequisite for the site URL to be publicly reachable, but the two configuration steps that specifically enable unauthenticated content browsing are activating Public Access and configuring Guest User profile permissions.
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