Salesforce · EX-Con-101
Salesforce Certified Experience Cloud Consultant (EX-Con-101) Practice Tests
Validates expertise in designing, implementing, and optimizing digital experiences on the Salesforce Experience Cloud platform for customers, partners, and employees. Covers Experience Cloud configuration, sharing and visibility, branding, user authentication, and administration.
Exam Details
Practice Questions
600
≈ 10 practice exams
Duration
105 minutes
Passing Score
65%
Difficulty
ProfessionalLast Updated
Jun 2026
Topics Covered
Experience Cloud BasicsSharing, Visibility, and LicensingBranding, Personalization, and ContentTemplates and ThemesUser Creation and AuthenticationAdoption and AnalyticsAdministration, Setup, and ConfigurationCustomization Considerations and Limitations
Salesforce Certified Experience Cloud Consultant (EX-Con-101) Practice Exam Preparation
Use this EX-Con-101 practice exam to prepare for Salesforce Certified Experience Cloud Consultant (EX-Con-101) with realistic questions, detailed explanations, and focused study modes. The practice bank includes 600 questions for Salesforce EX-Con-101, so you can review the exam steadily instead of relying on one long cram session.
As you practice, pay extra attention to recurring topics such as Experience Cloud Basics, Sharing, Visibility, and Licensing, Branding, Personalization, and Content, Templates and Themes, and User Creation and Authentication. Start with short sessions to identify weak areas, then move into timed quizzes once your accuracy is consistent.
The explanations are especially useful when you want to connect exam wording to the responsibilities and scenarios described in the official certification guidance. Use the free preview first, then unlock the full question bank when you are ready to build a complete study routine.
Exam Domain Breakdown
Administration, Setup, and Configuration25%
Sharing, Visibility, and Licensing17%
Branding, Personalization, and Content15%
User Creation and Authentication13%
Templates and Themes10%
Experience Cloud Basics8%
Customization Considerations and Limitations7%
Adoption and Analytics5%
Exam Overview
The Salesforce Certified Experience Cloud Consultant credential validates the skills required to design, configure, build, and implement digital experiences on the Salesforce Experience Cloud platform — formerly known as Community Cloud. This certification covers the full spectrum of Experience Cloud capabilities, from selecting the appropriate site template and configuring branding through Experience Builder, to managing external user licenses, sharing models, and security configurations such as CSP headers and Lightning Locker. Candidates are tested on their ability to architect solutions that serve customers, partners, and employees across a variety of experience types including portals, forums, help centers, and storefronts.
The exam emphasizes declarative customization and consultative problem-solving. Key technical areas include configuring sharing sets, sharing rules, and super user access for external users; integrating Salesforce CMS content and Knowledge articles; managing self-registration and SSO/just-in-time provisioning workflows; and optimizing site performance using Content Delivery Networks (CDN) and Account Role Optimization (ARO). The credential is maintained under Salesforce's Consultant credential tier, reflecting an expectation of real-world implementation experience rather than purely theoretical knowledge.
Who Should Take This Exam
This certification is designed for professionals who implement and configure Experience Cloud solutions on behalf of clients or their organization. The primary audience includes Salesforce consultants, implementation specialists, and solution architects who have hands-on experience building portals, communities, or digital experience sites. Business analysts, UX designers working within the Salesforce ecosystem, and experienced Salesforce Administrators who have expanded into Experience Cloud projects will also benefit from this credential.
The certification is particularly relevant for those who work on partner relationship management (PRM) portals, customer self-service sites, or employee experience hubs. Candidates are expected to have navigated multiple Experience Cloud implementations across different use cases, as the exam tests scenario-based decision-making that requires practical exposure to real-world configurations.
Prerequisites
Candidates must hold the Salesforce Certified Administrator credential before sitting for the Experience Cloud Consultant exam — this is a mandatory, formal prerequisite enforced at registration. Beyond the Administrator cert, Salesforce recommends at least six months of hands-on experience administering, developing, or implementing Experience Cloud sites.
Candidates should be comfortable with core Salesforce data and security models (profiles, permission sets, roles, sharing rules) before studying Experience Cloud-specific content, as these concepts underpin the external user sharing and visibility topics that carry the heaviest exam weight. Familiarity with Experience Builder, Workspaces, digital experience templates, and basic Salesforce CMS concepts is strongly recommended prior to taking the exam.
Exam Format
The Salesforce Certified Experience Cloud Consultant exam consists of 60 scored multiple-choice and multiple-select questions, with a time limit of 105 minutes. The passing score is 65%. The exam fee is $200 USD, with a $100 USD retake fee. The exam is delivered in a proctored format, either at an authorized Pearson VUE testing center or via online remote proctoring. No reference materials — printed or digital — are permitted during the exam.
Question types are primarily scenario-based, requiring candidates to evaluate a business requirement and select the most appropriate Experience Cloud feature or configuration approach. There are no unscored survey questions disclosed for this exam. Salesforce periodically updates the exam guide and topic weightings, so candidates should always verify the current version of the exam guide on the official Salesforce Help portal before registering.
Skills Measured
- 1.Administration, Setup, and Configuration (25%): Configuring Experience Cloud sites using Workspaces and Experience Builder, managing guest user profiles and security settings including CSP Trusted Sites and clickjack protection, enabling features at the site and org level, and applying appropriate security posture for publicly accessible pages.
- 2.Sharing, Visibility, and Licensing (17%): Applying sharing sets, sharing rules, manual sharing, and super user access for external users; differentiating between Customer Community, Customer Community Plus, Partner Community, and Channel Account license types and their associated feature access; configuring object and record visibility for authenticated and guest users.
- 3.Branding, Personalization, and Content (15%): Customizing sites using Experience Builder themes and branding properties, configuring Salesforce CMS for content management, personalizing pages using audiences and page variations, and setting up Salesforce Knowledge for self-service search and article surfacing.
- 4.User Creation and Authentication (13%): Configuring contact-based external user creation, enabling self-registration flows, implementing SSO using SAML and OAuth, setting up just-in-time (JIT) user provisioning, and managing login and registration pages.
- 5.Templates and Themes (10%): Selecting the correct Experience Cloud template (Build Your Own LWR, Customer Account Portal, Partner Central, Help Center, Microsites) for a given use case, and understanding the capabilities and limitations of each template including component availability and page types.
- 6.Experience Cloud Basics (8%): Identifying the common use cases and personas for Experience Cloud sites, understanding the purpose of Experience Workspace features (Moderation, Reputation, Topics, Recommendations), and differentiating Experience Cloud from other Salesforce digital channels.
- 7.Customization Considerations and Limitations (7%): Identifying scalability concerns such as Account Role Optimization (ARO) for large partner hierarchies, using CDN to improve site performance, understanding platform governor limits that apply to Experience Cloud, and recognizing when to escalate to custom development.
- 8.Adoption and Analytics (5%): Configuring site moderation rules and criteria, enabling gamification through reputation levels and points, setting up Experience Cloud reports and dashboards, and using the Analytics tab within Workspaces to monitor site engagement metrics.
Study Tips
- Complete Salesforce's official 'Prepare for Your Salesforce Experience Cloud Consultant Certification' Trailmix on Trailhead — it is curated by Salesforce and maps directly to exam objectives. Work through every hands-on challenge rather than just reading the modules.
- Master the sharing and visibility model for external users before anything else, as this domain (17% weight) is widely reported as the most complex. Build a reference matrix in a scratch org comparing what sharing sets, sharing rules, super user access, and manual sharing each enable, and under which license types.
- Study the differences between all Experience Cloud license types (Customer Community, Customer Community Plus, Partner Community, Channel Account) and document which objects, features, and sharing mechanisms are available with each — license questions appear frequently and require precise knowledge.
- Read the official Salesforce Certified Experience Cloud Consultant Exam Guide on Salesforce Help (help.salesforce.com, article id=005298944) from start to finish. Review the domain weightings and ensure your study time is proportional — Administration (25%) and Sharing (17%) together account for nearly half the exam.
- Practice with a Developer Edition or Trailhead Playground by building at least two different Experience Cloud sites using different templates (e.g., a Help Center and a Partner Central site). Navigating the actual UI and configuring real settings is essential since many questions test knowledge of where specific settings are located.
- Use the Trailblazer Community to find Experience Cloud Consultant study groups. The community forum contains discussions of tricky exam scenarios, clarifications on guest user security, and recent exam feedback that can highlight areas receiving increased question coverage.
- Review Salesforce release notes for any Experience Cloud updates in the two most recent releases before your exam date. Salesforce updates exams to reflect new product capabilities, and questions about recently released features such as LWR template enhancements or CMS improvements may appear.
Career Benefits
The Experience Cloud Consultant certification positions professionals for specialized roles including Experience Cloud Consultant, Digital Experience Specialist, Salesforce Portal Developer, and Partner Relationship Management (PRM) Consultant. These roles command salaries ranging from approximately $95,000 to $125,000 annually for mid-level consultants in the United States, with senior consultants and architects earning $130,000 to $150,000 or more. Independent contractors with this credential and complementary certifications can command contract rates equivalent to $150,000–$190,000+ annually.
Experience Cloud expertise is in sustained demand because virtually every organization using Salesforce that needs to extend its platform to external users — customers, partners, or dealers — requires someone who understands how to build and secure those experiences. This credential differentiates consultants from generalist Salesforce Administrators and opens pathways into digital experience strategy and architecture roles. It pairs well with the Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and Salesforce Certified Marketing Cloud credentials for consultants looking to broaden their digital engagement portfolio.
Sample Questions
5 sample questions with answers and explanations. The full bank has 600 questions, enough for 10 full-length practice exams.
Preview — answers shown1. A Salesforce administrator at Fabrikam Logistics needs to restructure license assignments for their Experience Cloud portal. Some users currently on Partner Community licenses should move to Customer Community licenses, and some Customer Community users should be upgraded to Customer Community Plus. Which statement accurately describes the license transition rules for Experience Cloud? (Select one!)
ABoth upgrades and downgrades are supported natively through the License field on the user record
BCustomer Community can be upgraded to Customer Community Plus, but Partner Community licenses cannot be downgraded to Customer Community
CPartner Community licenses can be downgraded to Customer Community, and Customer Community can be upgraded to Customer Community Plus
DLicense changes are not permitted once assigned; users must be deactivated and recreated with new licenses
Explanation
Salesforce Experience Cloud enforces a strict one-way upgrade path for license transitions. Customer Community licenses can be upgraded to Customer Community Plus, and both Customer Community and Customer Community Plus can be upgraded to Partner Community. Downgrades — such as moving a Partner Community user to Customer Community — are not natively supported through the License field. To achieve a downgrade, administrators must rename the existing username by appending a suffix like .old, create a new user record with the original username on the target license, reassign records, and issue a password reset. Any license change — upgrade or downgrade — removes all permission sets from the affected user, so administrators should document assigned permission sets before making any license change.
2. DreamHouse Realty's development team is evaluating LWR-based Experience Cloud templates for their new customer portal. Their team has strong Lightning Web Components expertise and wants the performance benefits of CDN-cached static content. However, the team has an existing library of Aura components built for previous Salesforce projects. Which key limitation should a consultant highlight about LWR-based templates? (Select one!)
ALWR templates cannot be accessed on mobile devices or smartphones
BLWR templates do not support Salesforce CMS content integration
CLWR templates have a lower total custom component limit compared to Aura-based templates
DLWR templates do not support the use of Aura components
Explanation
LWR-based Experience Cloud sites are built on Lightning Web Runtime and execute natively in the browser using Lightning Web Components. A fundamental limitation is that LWR sites cannot use Aura components — only LWC-based components are supported. This means an existing Aura component library cannot be directly reused in an LWR site, requiring either a migration of components to LWC or selecting an Aura-based template to preserve existing assets. LWR templates fully support Salesforce CMS content integration, including data binding and image binding for CMS content types. LWR sites are accessible on mobile devices and smartphones without restriction. LWR templates do not impose a lower cap on custom components compared to Aura — they have fewer out-of-the-box components but no restrictive custom component limit.
3. Alpine Technologies runs a Customer Community Plus portal for enterprise clients. Each enterprise account has multiple portal users from different departments. Designated account administrators at each client need to view and manage all open cases submitted by any user within their company's account — not just cases they personally created. The Salesforce administrator must enable this capability using a native platform feature without granting elevated internal access. Which Experience Cloud feature should be configured? (Select one!)
ASuper User Access assigned to the designated administrator users within each customer account
BSharing Sets with the Account lookup mapped on the Case object for the Customer Community Plus profile
CCustom Apex sharing logic that evaluates Account membership before granting read access to Case records
DExternal Account Hierarchies to extend parent account data visibility down to child account records
Explanation
Super User Access is the built-in Experience Cloud feature that enables designated Customer Community Plus users to view and manage all records owned by other members within their same account, acting as account-level administrators inside the portal without receiving elevated internal Salesforce permissions. This capability is specifically designed for scenarios where account representatives need oversight of their organization's collective activity. Sharing Sets grant community users access to records that the internal organization owns — they do not provide same-account, peer-to-peer record visibility between community users, which is a fundamentally different access direction. External Account Hierarchies extend data access across parent-child account relationships to enable cross-company visibility, addressing a different use case than same-account record management among users on a single account. Custom Apex sharing logic is technically capable of achieving this outcome but introduces unnecessary development overhead when Super User Access already provides this capability natively and declaratively.
4. Tailspin Toys is restructuring their channel program and needs to move 50 users from Partner Community licenses to Customer Community Plus licenses to reduce costs. The consultant advises that direct license downgrades are not supported and explains the correct transition procedure. Which two actions must be performed to complete this license change? (Select two!)
Multiple correct answersAChange the license type directly on each existing user record from Partner Community to Customer Community Plus
BDocument all existing permission sets assigned to the partner users before beginning the transition, since license changes remove all assigned permission sets
CRename each affected user's username by appending .old, then create a new user record with the original username assigned to the Customer Community Plus license
DContact Salesforce Support to enable the license downgrade capability in the org
EDelete all sharing rules associated with the partner users before assigning the new license type
Explanation
Partner Community to Customer Community Plus is a downgrade, and Salesforce does not permit directly changing the license type on an existing user record to a lower-tier license. The required workaround involves renaming each existing user's username — typically by appending .old to the email portion — and then creating a new user record with the original username on the Customer Community Plus license. Records previously owned by the old user must then be reassigned to the new user, and a password reset must be issued. Additionally, because any license change strips all assigned permission sets from the affected user records, the consultant must document every permission set on each user before starting the process; these will need to be manually reapplied to the new user records. Salesforce Support does not facilitate license downgrades through a special org setting. Deleting sharing rules is not part of the procedure for changing license types.
5. Northwind Traders is building an Experience Cloud portal for B2C customers using Customer Community licenses. The administrator needs to implement record-level security so community users can only see Cases associated with their own Account. Which access control mechanism should the administrator use? (Select one!)
ACreate sharing rules using external role hierarchy criteria to restrict Case visibility by user role
BEnable Super User Access for designated community users to allow them to view Cases within their organization
CSet the external Organization-Wide Default for Cases to Private and transfer Case ownership to each community user
DConfigure a Sharing Set that maps Case records to the community user's Account using an Account lookup field
Explanation
Customer Community (basic) licenses do not include a role hierarchy — these users have zero roles. Because there is no role hierarchy for Customer Community users, role-based sharing rules are not applicable. The correct mechanism is a Sharing Set, which grants Customer Community users access to records by matching a lookup field on the record (such as the Account lookup on a Case) to the user's own Account relationship, providing account-scoped access without a role hierarchy. Super User Access is a feature of Customer Community Plus licenses and is not available to Customer Community basic users. Transferring Case ownership to each community user would expose all Cases owned by that individual user rather than scoping access to Cases associated with their Account, and this approach does not scale for large user populations.
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