Salesforce · EX-Con-101
Salesforce Certified Experience Cloud Consultant (EX-Con-101) Practice Tests
Validates expertise in designing, implementing, and optimizing digital experiences on the Salesforce Experience Cloud platform for customers, partners, and employees. Covers Experience Cloud configuration, sharing and visibility, branding, user authentication, and administration.
Exam Details
Practice Questions
600
≈ 10 practice exams
Duration
105 minutes
Passing Score
62%
Difficulty
ProfessionalLast Updated
Oct 2026
Topics Covered
Experience Cloud BasicsSharing, Visibility, and LicensingBranding, Personalization, and ContentTemplates and ThemesUser Creation and AuthenticationAdoption and AnalyticsAdministration, Setup, and ConfigurationCustomization Considerations and Limitations
Salesforce Experience Cloud Consultant Practice Exam
The Experience Cloud Consultant exam is weighted towards setup: Administration, Setup, and Configuration is 25%, Sharing, Visibility, and Licensing 17%, Branding, Personalization, and Content 15%, User Creation and Authentication 13%, Templates and Themes 10%, Experience Cloud Basics 8%, Customization Considerations and Limitations 7%, and Adoption and Analytics 5%. The credential keeps its name and has not been renamed to an Agentforce title.
The exam has 60 scored multiple-choice and multiple-select questions plus up to five unscored ones, and allows 105 minutes. Salesforce's current exam guide lists 62% to pass; many third-party pages still say 65%. Registration is $200 and a retake is $100, plus taxes. You sit it proctored at a testing center or online with no reference materials, and the prerequisite is Salesforce Certified Platform Administrator.
Use these 600 questions to practise consultant-style decisions: which template and license fit a use case, how external users are created and authenticated, and how sharing for external audiences differs from internal sharing. The guide still states that questions align to the Winter '23 release, so read the live guide before you book.
Exam Domain Breakdown
Administration, Setup, and Configuration25%
Sharing, Visibility, and Licensing17%
Branding, Personalization, and Content15%
User Creation and Authentication13%
Templates and Themes10%
Experience Cloud Basics8%
Customization Considerations and Limitations7%
Adoption and Analytics5%
Exam Overview
The Salesforce Certified Experience Cloud Consultant credential validates the skills required to design, configure, build, and implement digital experiences on the Salesforce Experience Cloud platform — formerly known as Community Cloud. This certification covers the full spectrum of Experience Cloud capabilities, from selecting the appropriate site template and configuring branding through Experience Builder, to managing external user licenses, sharing models, and security configurations such as CSP headers and Lightning Locker. Candidates are tested on their ability to architect solutions that serve customers, partners, and employees across a variety of experience types including portals, forums, help centers, and storefronts.
The exam emphasizes declarative customization and consultative problem-solving. Key technical areas include configuring sharing sets, sharing rules, and super user access for external users; integrating Salesforce CMS content and Knowledge articles; managing self-registration and SSO/just-in-time provisioning workflows; and optimizing site performance using Content Delivery Networks (CDN) and Account Role Optimization (ARO). The credential is maintained under Salesforce's Consultant credential tier, reflecting an expectation of real-world implementation experience rather than purely theoretical knowledge.
Who Should Take This Exam
This certification is designed for professionals who implement and configure Experience Cloud solutions on behalf of clients or their organization. The primary audience includes Salesforce consultants, implementation specialists, and solution architects who have hands-on experience building portals, communities, or digital experience sites. Business analysts, UX designers working within the Salesforce ecosystem, and experienced Salesforce Administrators who have expanded into Experience Cloud projects will also benefit from this credential.
The certification is particularly relevant for those who work on partner relationship management (PRM) portals, customer self-service sites, or employee experience hubs. Candidates are expected to have navigated multiple Experience Cloud implementations across different use cases, as the exam tests scenario-based decision-making that requires practical exposure to real-world configurations.
Prerequisites
Salesforce lists Salesforce Certified Platform Administrator as the prerequisite. The exam guide describes the intended candidate but gives no fixed number of months of experience. A working grasp of profiles, permission sets, roles, sharing rules, and Experience Builder helps because external-user sharing carries a large share of the exam.
Exam Format
The exam has 60 scored multiple-choice and multiple-select questions plus up to five unscored ones, with 105 minutes allowed. Salesforce's exam guide lists 62% to pass; many third-party pages still quote 65%. Registration is $200 and a retake is $100, plus applicable taxes. It is proctored at a testing center or online, and no reference materials are allowed. The guide states that questions align to the Winter '23 release, so read the live guide before booking.
Skills Measured
- 1.Administration, Setup, and Configuration (25%): Configuring Experience Cloud sites using Workspaces and Experience Builder, managing guest user profiles and security settings including CSP Trusted Sites and clickjack protection, enabling features at the site and org level, and applying appropriate security posture for publicly accessible pages.
- 2.Sharing, Visibility, and Licensing (17%): Applying sharing sets, sharing rules, manual sharing, and super user access for external users; differentiating between Customer Community, Customer Community Plus, Partner Community, and Channel Account license types and their associated feature access; configuring object and record visibility for authenticated and guest users.
- 3.Branding, Personalization, and Content (15%): Customizing sites using Experience Builder themes and branding properties, configuring Salesforce CMS for content management, personalizing pages using audiences and page variations, and setting up Salesforce Knowledge for self-service search and article surfacing.
- 4.User Creation and Authentication (13%): Configuring contact-based external user creation, enabling self-registration flows, implementing SSO using SAML and OAuth, setting up just-in-time (JIT) user provisioning, and managing login and registration pages.
- 5.Templates and Themes (10%): Selecting the correct Experience Cloud template (Build Your Own LWR, Customer Account Portal, Partner Central, Help Center, Microsites) for a given use case, and understanding the capabilities and limitations of each template including component availability and page types.
- 6.Experience Cloud Basics (8%): Identifying the common use cases and personas for Experience Cloud sites, understanding the purpose of Experience Workspace features (Moderation, Reputation, Topics, Recommendations), and differentiating Experience Cloud from other Salesforce digital channels.
- 7.Customization Considerations and Limitations (7%): Identifying scalability concerns such as Account Role Optimization (ARO) for large partner hierarchies, using CDN to improve site performance, understanding platform governor limits that apply to Experience Cloud, and recognizing when to escalate to custom development.
- 8.Adoption and Analytics (5%): Configuring site moderation rules and criteria, enabling gamification through reputation levels and points, setting up Experience Cloud reports and dashboards, and using the Analytics tab within Workspaces to monitor site engagement metrics.
Study Tips
- Complete Salesforce's official 'Prepare for Your Salesforce Experience Cloud Consultant Certification' Trailmix on Trailhead — it is curated by Salesforce and maps directly to exam objectives. Work through every hands-on challenge rather than just reading the modules.
- Master the sharing and visibility model for external users before anything else, as this domain (17% weight) is widely reported as the most complex. Build a reference matrix in a scratch org comparing what sharing sets, sharing rules, super user access, and manual sharing each enable, and under which license types.
- Study the differences between all Experience Cloud license types (Customer Community, Customer Community Plus, Partner Community, Channel Account) and document which objects, features, and sharing mechanisms are available with each — license questions appear frequently and require precise knowledge.
- Read the official Salesforce Certified Experience Cloud Consultant Exam Guide on Salesforce Help (help.salesforce.com, article id=005298944) from start to finish. Review the domain weightings and ensure your study time is proportional — Administration (25%) and Sharing (17%) together account for nearly half the exam.
- Practice with a Developer Edition or Trailhead Playground by building at least two different Experience Cloud sites using different templates (e.g., a Help Center and a Partner Central site). Navigating the actual UI and configuring real settings is essential since many questions test knowledge of where specific settings are located.
- Use the Trailblazer Community to find Experience Cloud Consultant study groups. The community forum contains discussions of tricky exam scenarios, clarifications on guest user security, and recent exam feedback that can highlight areas receiving increased question coverage.
- Review Salesforce release notes for any Experience Cloud updates in the two most recent releases before your exam date. Salesforce updates exams to reflect new product capabilities, and questions about recently released features such as LWR template enhancements or CMS improvements may appear.
Career Benefits
The credential shows that you can design and configure Experience Cloud sites for customers, partners, and employees. It suits consultants, solution architects, business analysts, and administrators who deliver external-facing Salesforce sites. Maintain it by completing Salesforce's release maintenance modules.
Sample Questions
5 sample questions with answers and explanations. The full bank has 600 questions, enough for 10 full-length practice exams.
Preview — answers shown1. Cosmic Solutions needs to build a portal where channel partners can register deals, receive distributed leads, and organize their regional sales teams using a three-level role hierarchy. Which Experience Cloud license type should the consultant recommend? (Select one!)
ACustomer Community Plus
BCustomer Community
CExternal Apps
DPartner Community
Explanation
Partner Community licenses are purpose-built for channel partner scenarios. They include built-in Partner Relationship Management features such as deal registration, lead distribution, Market Development Funds, and a three-level auto-generated role hierarchy per account consisting of Partner Executive, Partner Manager, and Partner User. Customer Community licenses provide no role hierarchy and rely exclusively on Sharing Sets, making hierarchical partner management impossible. Customer Community Plus supports up to three configurable roles per customer account but lacks the native PRM features required for deal registration and lead distribution. External Apps licenses offer flexibility for complex custom solutions but are not optimized for standard partner relationship management workflows.
2. Ursa Major Solar wants to highlight three popular discussion areas on the homepage of their Experience Cloud customer community so that new members immediately see the most active and relevant content areas without searching. Which type of topic should the consultant configure? (Select one!)
AFeatured Topics
BNavigational Topics
CContent Topics
DManaged Topics
Explanation
Featured Topics are specifically designed to be highlighted prominently on the community homepage, providing visual emphasis that helps new members discover important discussion areas immediately upon visiting the site. Navigational Topics appear in the site navigation menu to support structured browsing, but they are displayed as menu items rather than visually emphasized homepage sections. Content Topics serve as tags applied to individual posts, articles, and records, making content discoverable through search and filtering — they do not surface as promoted sections on the homepage. Managed Topics is not a distinct topic type; it is a general administrative term used to describe all admin-configured topics as a group, encompassing Navigational, Featured, and Content types.
3. A content administrator at Adatum Media is evaluating Salesforce CMS for use with their Experience Cloud site. She wants to understand which content types are available natively without installing any additional AppExchange packages. Which three content types are available out-of-the-box in Salesforce CMS? (Select three!)
Multiple correct answersADocument
BImage
CNews
DVideo
EBlog Post
FProduct Listing
Explanation
Salesforce CMS ships with three built-in content types: Document, Image, and News. These native types cover standard editorial and media publishing needs for Experience Cloud sites without any additional configuration. Organizations that require additional content types beyond these three — such as events, product listings, or blog posts — must use the CMS Content Type Manager application available on AppExchange to define and manage custom content types. Video, Blog Post, and Product Listing are not native Salesforce CMS content types and must be built as custom types or managed through external integrations.
4. DreamHouse Realty is adopting Salesforce CMS to manage content for their Experience Cloud customer portal. A content manager asks which content types exist natively in Salesforce CMS without installing any additional AppExchange packages. Which three content types are available out of the box in Salesforce CMS? (Select three!)
Multiple correct answersADocument
BKnowledge Article
CImage
DNews
EVideo
FForum Post
Explanation
Salesforce CMS ships with three built-in content types: Document, Image, and News. These cover foundational content publishing needs for most Experience Cloud sites. Knowledge Articles are managed through Salesforce Knowledge, which operates separately from Salesforce CMS and has its own article type framework, publishing lifecycle, and data category visibility controls. Video and Forum Post are not native Salesforce CMS content types. Organizations needing additional CMS content types beyond the three built-in ones must install the CMS Content Type Manager application from AppExchange, which provides a framework for defining and creating custom content types aligned to specific business requirements.
5. Cosmic Solutions wants to add a Salesforce CMS workspace to their Experience Cloud site to manage marketing content. A consultant explains that several content types are available out of the box without installing additional applications. Which three content types are available natively in Salesforce CMS? (Select three!)
Multiple correct answersADocument
BKnowledge Article
CNews
DProduct Catalog
EImage
FBlog Post
Explanation
Salesforce CMS includes three built-in content types: Document, Image, and News. These cover the most common content management scenarios directly without additional configuration or app installation. Knowledge Articles are managed through Salesforce Knowledge, which is a separate feature with its own article types, data categories, and publication lifecycle — it is distinct from a CMS workspace and is not a CMS content type. Product Catalog is not a native CMS content type. Blog Post is also not a built-in type. Organizations that need content types beyond the three native ones can install the CMS Content Type Manager app from AppExchange to define and manage custom content types.
Frequently Asked Questions
How many questions are on the Experience Cloud Consultant exam?
Sixty scored multiple-choice and multiple-select questions plus up to five unscored ones, in 105 minutes.
What is the passing score?
Salesforce's current exam guide lists 62%. Many third-party pages still quote 65%.
How much does the exam cost?
Registration is $200 and a retake is $100, plus applicable taxes.
Do I need Platform Administrator first?
Yes. Salesforce lists Salesforce Certified Platform Administrator as the prerequisite.
Which sections carry the most weight?
Administration, Setup, and Configuration is 25%, Sharing, Visibility, and Licensing 17%, and Branding, Personalization, and Content 15%.
Can I take it online?
Yes. It is proctored either at a testing center or online, and no reference materials are allowed.
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