Salesforce · SCA
Validates the skills and knowledge required to administer Salesforce applications, covering configuration, user management, data management, and automation across Sales, Service, and Collaboration Clouds. Designed for administrators with 6+ months of hands-on experience managing Salesforce.
Practice Questions
600
≈ 10 practice exams
Duration
105 minutes
Passing Score
65%
Difficulty
AssociateLast Updated
Jun 2026
Use this SCA practice exam to prepare for Salesforce Certified Platform Administrator with realistic questions, detailed explanations, and focused study modes. The practice bank includes 600 questions for Salesforce SCA, so you can review the exam steadily instead of relying on one long cram session.
As you practice, pay extra attention to recurring topics such as Configuration and Setup, Object Manager and Lightning App Builder, Sales and Marketing Applications, Service and Support Applications, and Productivity and Collaboration. Start with short sessions to identify weak areas, then move into timed quizzes once your accuracy is consistent.
The explanations are especially useful when you want to connect exam wording to the responsibilities and scenarios described in the official certification guidance. Use the free preview first, then unlock the full question bank when you are ready to build a complete study routine.
The Salesforce Certified Platform Administrator certification validates the skills and knowledge required to configure, manage, and extend Salesforce applications across Sales Cloud, Service Cloud, and Collaboration features. The credential demonstrates proficiency in core platform administration tasks including user management, security configuration, data management, automation via Flow, and reporting. As of December 15, 2025, the exam was updated—and officially renamed from 'Salesforce Certified Administrator' to 'Salesforce Certified Platform Administrator'—to reflect the evolving responsibilities of modern admins, incorporating Agentforce AI capabilities alongside traditional configuration skills.
The updated exam blueprint places the heaviest emphasis on Data and Analytics Management (17%), followed by Configuration and Setup, Object Manager and Lightning App Builder, and Automation (each at 15%). Sales and Marketing Applications, Service and Support Applications, and Productivity and Collaboration each account for 10%, while the newly introduced Agentforce and AI domain rounds out the exam at 8%. This distribution signals Salesforce's strategic direction: admins are increasingly expected to govern data quality for AI readiness and configure AI agents through Agent Builder alongside their foundational platform duties.
This certification is designed for current or aspiring Salesforce administrators who work hands-on with the Salesforce platform on a daily basis. Ideal candidates hold titles such as Salesforce Administrator, System Administrator, CRM Administrator, or Business Systems Analyst, and are responsible for managing users, configuring objects and fields, building automations, and maintaining org security. Salesforce recommends at least six months of practical, hands-on experience administering Salesforce before attempting the exam.
Professionals using this certification as a career entry point—transitioning from IT support, business analysis, or operations roles—will also benefit. It serves as the foundational credential on the Salesforce certification path and is a prerequisite expectation for more advanced credentials such as Salesforce Certified Advanced Administrator, Platform App Builder, and various consultant certifications.
Salesforce does not enforce any formal prerequisites to register for this exam. However, the official exam guide recommends a minimum of six months of experience administering Salesforce in a real-world environment. Candidates should be comfortable navigating Setup, managing user profiles and permission sets, and working within Lightning Experience.
Recommended knowledge before attempting the exam includes familiarity with Salesforce's core data model (standard and custom objects, relationships), declarative automation tools (particularly Flow), security and sharing model concepts (profiles, roles, OWD, sharing rules), and basic reporting and dashboard creation. Exposure to Sales Cloud and Service Cloud business processes is also expected. Candidates without hands-on org access should use a free Salesforce Developer Edition org to practice configurations before sitting the exam.
The Salesforce Certified Platform Administrator exam consists of 60 scored multiple-choice and multiple-select questions, plus up to 5 unscored survey questions embedded throughout, for a total of up to 65 questions. Candidates are allotted 105 minutes to complete the exam. The exam is delivered as a proctored test, available both at authorized Pearson VUE testing centers and via online remote proctoring through Kryterion.
The registration fee is USD $200, with a retake fee of USD $100 (plus applicable taxes). The passing score is 65%, meaning candidates must correctly answer at least 39 of the 60 scored questions. Scores are reported immediately upon completion. The exam is available in English and Japanese. There is no partial credit; each question is scored as correct or incorrect.
The Salesforce Certified Platform Administrator credential is widely recognized as the industry baseline for Salesforce platform roles and is frequently listed as a minimum requirement in job postings for Salesforce Administrator positions. In the U.S., certified Salesforce administrators report average base salaries of approximately $90,000–$92,000 per year, with senior administrators exceeding $110,000. According to the Salesforce Ben Salary Survey 2025–26, 65% of certified professionals indicated their certification directly increased their salary potential, with many reporting gains of $10,000–$20,000 annually following certification.
Beyond initial administrator roles, this certification serves as the gateway to Salesforce's broader certification ecosystem. Holding it is either a formal prerequisite or a strong recommended baseline for the Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant credentials. As organizations deepen their investment in Salesforce AI and Agentforce capabilities, administrators who hold this certification—now inclusive of AI domain knowledge—are increasingly positioned to own org strategy, data governance, and AI agent configuration, expanding their scope well beyond traditional CRM management.
5 sample questions with answers and explanations. The full bank has 600 questions, enough for 10 full-length practice exams.
Preview — answers shown1. A support operations team wants outdated Knowledge articles removed from normal agent use but preserved for historical reference and possible reuse later. Which article lifecycle action best fits the requirement? (Select one!)
Explanation
Archiving removes an article from active published use while preserving it in Knowledge for reference and potential future management. Deleting metadata, converting content to a Case comment, or changing ownership does not represent the article lifecycle state needed.
2. AW Computing wants support work routed to agents based on both current workload and required product expertise. Which two Omni-Channel capabilities best match this requirement? (Select two!)
Multiple correct answersExplanation
Capacity-based routing helps prevent agents from receiving more work than they can handle, and skills-based routing helps match work to agents with the required expertise. Queue list views, auto-response templates, and data category visibility do not provide Omni-Channel workload-and-skill matching.
3. DreamHouse Realty stores a marketing brochure as a Salesforce File. The marketing team needs to share the file with prospects who do not have Salesforce user accounts, without giving those prospects access to the related Salesforce record. Which feature should the administrator use? (Select one!)
Explanation
Content Delivery is designed for sharing Salesforce Files outside the org through a managed delivery link. ContentDocumentLink controls how files are related or shared inside Salesforce, while Chatter streams and Case comments do not provide the intended external file delivery experience.
4. An administrator is troubleshooting a report that already has 20 field filters. The business asks to add another field filter for a new region condition. What is the most appropriate response? (Select one!)
Explanation
Reports have a limit on field filters. When the report is already at the limit, the administrator should simplify, combine, or redesign the criteria rather than assuming filter logic, dashboard filters, or a custom report type bypasses the limit.
5. A sales operations user is logging a Task for a prospect that is still a Lead. The user also wants to relate the same Task to an Opportunity. What should the administrator explain about this activity relationship? (Select one!)
Explanation
Activities use the Name relationship for a Lead or Contact and the Related To relationship for a non-person record. When the Name is a Lead, the Related To relationship is restricted to a Campaign.
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