Refund Policy
Last updated: February 2026
Free Trial
CertCompanion offers a 7-day free trial for new subscribers. During the trial period, you have full access to all features. If you cancel before the trial ends, you will not be charged. Trial eligibility is limited to one per person.
Cancellation
You can cancel your subscription at any time from your account settings. After cancellation, you will retain access until the end of your current billing period. No further charges will be made after cancellation.
Refund Eligibility
If you are unsatisfied with CertCompanion, you may request a refund within 14 days of your first payment. Refunds are processed to the original payment method and may take 5-10 business days to appear on your statement.
Pass Guarantee
If you complete the full readiness program for an exam (practice, timed, and simulated modes) and still fail your certification exam, contact us at support@certcompanion.com with proof of your exam result. We will give you a full refund for that exam or your next exam free, whichever you prefer. This is the one exception to the exam-results exclusion below.
Non-Refundable Situations
Refunds are not available in the following situations: (a) subscription renewals after the initial 14-day period; (b) dissatisfaction with exam results without qualifying for the Pass Guarantee above — CertCompanion is a study aid and does not otherwise guarantee that you will pass any certification exam; (c) content changes due to exam objective updates by certification providers; or (d) accounts terminated for violation of our Terms of Service.
How to Request a Refund
To request a refund, email us at support@certcompanion.com with your account email address and reason for the refund. We aim to process all refund requests within 2 business days.
Exam Results Disclaimer
CertCompanion is a supplementary study tool. We do not guarantee exam pass rates or specific outcomes. Certification exam content is controlled by the respective certification bodies and may change without notice. We are not responsible for any exam fees, retake fees, or other costs associated with certification attempts, regardless of your performance on our practice quizzes.
Contact
For refund requests or questions about billing, please contact us at support@certcompanion.com.